Returns & Refunds


You may return any order for goods within 14 days. The 14 day period begins upon receipt of your goods.

If your order has been paid and dispatched and there is a request to cancel, you must reject delivery. Goods must be returned by you at your expense, unused, in the original condition and packaging. Once the products are returned and checked you will receive a refund for the item price of the goods to the account used to make the purchase within 10 days of the products return.

Your return must be declared in writing either via email or letter.

Return Address

Return address is:

Big Poppa Smokers,
Units 3 & 4,
202-210 Brighton Road,
Shoreham by Sea,
West Sussex,
BN43 6RJ