Important customer information

 

Placing an order

Please use our e-shop and select the items you wish to order, selecting whole bean or ground type by adding them into your shopping basket and then proceeding to checkout recording your personal information to enable us to process your order.

We always supply our coffee in 250g bags unless you request larger bags - ie 500g or 1kg bags

 

Shipping and Handling

ManCoCo Limited dispatch all our speciality coffees by courier. Delivery costs are dictated by weight and will be added automatically when an order is placed.  If you need your shipment signed for upon delivery, sent as priority shipping or tracked to its final destination, this will incur a higher shipping cost and you need to contact ManCoCo Limited at customerservice@mancoco.co.uk before placing your order.

**If you would like to save on postal charges and collect your coffee from our Roastery in Manchester on a week day, you may do so simply by selecting the 'customer pickup' option when paying for your order. We will email you direct when your coffee has been roasted and is ready for collection - usually between 24-48hrs of placing your order.**

Delivery Prices

UK Shipping Charges:

0.000  –   0.500 kg                £2.75       *          

0.750  –   1.750 kg                £3.95        *             

2.000  –   4.750 kg                £5.95        *             

5.000  –   9.750 kg                £7.95        *

10.000 -   14.750kg               £9.95        *          

 

*  Delivery Weight

The weight of an order is the combined pack weight of the coffee and the weight of its packaging - not just the coffee weight alone.

 

Shipping to outside United Kingdom please contact us at customerservice@mancoco.co.uk

before placing your order for a quotation on shipping charges by Royal Mail or courier.

 

Delivery Schedule

Please be aware that we take the freshness of our coffee seriously and as such we do not roast every individual type of coffee bean daily. We strive to dispatch all our coffees within 24 hours of roasting and a maximum of seven days from placing your order.  Should we be unable to delivery your coffee within the specified time we will endeavour to contact you with an explanation and an offer of a substitute coffee or refund.

 

Prices

All prices quoted are shown in pounds sterling and are excluding delivery charges which are added at the checkout page and will be broken down into the component price and a separate delivery charge.  VAT will be charged at the standard UK rate of 20% if applicable.