Terms and Conditions

Payments can only be made through Paypal, this is for your security and ours.
Most major credit and debit cards are accepted through Payapl as well, so you do not necessarily need to be registered with Paypal.
Goods will only be dispatched when paid for in full.

We aim to dispatch goods within two working days, usually next working day.
UK deliveries are by Royal Mail 1st class.
International deliveries are by Royal Mail airmail, delivery times can vary depending on the particular country, there are sometimes delays caused by customs checks and other factors beyond our control.

Satisfaction Guarantee
If you are not completely satisfied with your purchased item, for any reason at all, please return to the address shown on the contact information page within 30 days of purchase and you will receive a full refund.

This guarantee is invalid if the item has been modified or damaged by the user.

If any items are returned for exchange or refund that have been correctly supplied and are not faulty the purchaser is responsible for return postage / shipping cost.

We will reimburse return postage / shipping cost only if the item is faulty or incorrectly supplied.

Product Guarantee
In the unlikely event that any part of our product should fail within 1 year of purchase it will be replaced or repaired free of charge.

This guarantee is invalid if the item has been modified or if the fault is due to damage by the user.

Staytrem products are produced to the highest standards and should not cause any problems with your guitar, however we cannot be responsible for any damage occurring when fitting or using those products.