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FAQ

FAQ

PLEASE FIND THE FREQUENTLY ASKED QUESTIONS AND ANSWERS BELOW:

 

Q:WHERE ARE YOU TAKING THIS SOFAS FROM? WHERE ARE THEY MADE?

A: WE MAKE THEM IN OUR OWN FACTORYY IN POLAND, THE FACTORY HAS BEEN EST IN 1977. THIS IS A FAMILY RUN BUSINESS.

 

Q: ARE YOU REALLY A PRODUCER? OR YOU ONLY IMPORT THEM FROM SOMEWHERE?

A: WE ARE THE PRODUCER, ALL SOFAS IN OUR OFFER HAVE BEEN MADE BY OUR FACTORY, THAT’S WHY WE CAN OFFER SUCH HUGE RANGE OF DIFFERENT STYLES AND VARIETY OF COLOURS.

 

Q: WHERE ARE YOU BASED?

A: WE ARE BASED IN SUFFOLK, NR CAMBRIDGE,  WE ARE VAT REGISTERED IN UK.

 

Q: DO YOU HAVE A SHOWROOM?

A: NO, SORRY, DUE TO THE FACT THAT WE KEEP OUR PRICES ON THE LOWEST POSSIBLE LEVEL, WE DON’T HAVE ANY SHOWROOM IN UK. ALL OUR SOFAS ARE ONLY AVAILABLE ON-LINE

 

Q: WHAT IS INSIDE OF YOUR SOFAS?

A: WE PUT SOLID WOODEN FRAMES FROM DRY HARD WOOD TO ALL OUR SOFAS. WE CAN GUARANTEE THAT THEY ARE DURABLE, BECAUSE WE BASICALLY MAKE THEM FROM A SCRATCH, WE EVEN HAVE OUR OWN SAWMILL. IN ALL OUR SOFAS WE PUT SPRINGAS AND HIGH DENSITY FOAM TO PROVIDE THE BEST COMFORT DURING EVERYDAY USE AS A SITTER AS WELL AS A BED. ALL OUR SOFAS WITH HIDDEN BEDS ARE MADE FOR EVERYDAY USE AS BEDS. WE DON’T MAKE ANY SOFAS WITH CHEAP LIGHT MDF FRAMES INSIDE. NONE OF OUR SOFAS MAY BE LIFTED BY ONE PERSON, THEY ARE HEAVY, ROMEO IE WEIGHTS AROUND 130KG. THEREFORE THEY ARE SOLID AND LONG LASTING.

 

Q: WHAT’S THE LEADING DELIVERY TIME?

A: THE LEADING DELIVERY TIME IS 1-3 WEEKS. IT MAY BE A BIT LONGER DURING HIGH PEAKS BEFORE XMAS AND DURING SUMMER HOLIDAYS, BUT YOU WILL BE INFORMED WHEN PLACING AN ORDER WITH US, WHAT IS THE REAL DELIVERY TIME AT THE MOMENT. IF THERE IS SOME CIRCUMSTANCES SUCH AS ADVERSE WEATHER, YOU WILL BE INFORMED AS WELL THAT THE DELIVERY MAY TAKE LONGER. WE TRY TO MAKE OUR BEST TO BE ON TIME. WE PROVIDE EXACT DATE AND TIME OF DELIVERY AT LEAST 2-3 DAYS EARLIER, SO PLEASE DON’T FORGET TO LET US KNOW YOUR TELEPHONE NUMBER.

 

Q: WHAT PAYMENTS DO YOU ACCEPT?

A: WE ACCEPT CASH ON DELIVERY OR PAY PAL IN ADVANCE, FOR PAY PAL PAYMENTS THERE IS A FIXED FEE OF £20 ADDED TO THE TOTAL.

 

Q: WHAT FABRICS DO YOU OFFER?

A:PLEASE CHECK THE ''COLOUR CHARTS'' PART OF OUR WEBSITE

 

Q: WHAT DOES IT MEAN THAT SOFA IS ‘UNIVERSAL’?

A: SOME OF OUR SOFAS ARE UNIVERSAL – IT MEANS THAT YOU CAN CHANGE THE POSITION OF THE CHAISE LONGUE WHENEVER REQUIRED. IT’S VERY EASY.

 

Q: I ORDERED A SOFA, WILL ANYBODY CONTACT ME BEFORE DELIVERY ?

A: WE ALWAYS INFORM 2-3 DAYS EARLIER WHEN EXACTLY ARE WE COMING TO DELIVER YOUR SOFA. ALL WE NEED IS WORKING TELEPHONE NUMBER; WE WILL CALL YOU OR TEXT YOU. IF YOU RECEIVE TEXT WITH THE DELIVERY DETAILS, PLEASE CONFIRM  - TEXTING BACK THAT YOU KNOW THE DELIVERY DATE AND TIME.

 

Q: WHAT DOES’THE ‘ FULL SERVICE DELIVERY‘ MEAN?

A: WE PROVIDE TWO PEOPLE DELIVERY, INCLUDING FITTING AND ASSEMBLING SERVICE. THIS IS INCLUDED IN THE DELIVERY CHARGE WHEN YOU LIVE: >WITHIN ENGLAND >SCOTLAND UP TO EDINBURGH/GLASGOW >CORNWALL

WE ARE SORRY, BUT WE ARE NOT ABLE TO PROVIDE THE FULL SERVICE DELIVERY TO ANY OF UK ISLES, SCOTLAND (FURTHER THAN EDINBURGH/GLASGOW) OR SOME PARTS OF WALES.

 

Q: WHATS IS THE OPENING TIMES? A: YOU ARE WELCOME TO EMAIL US 24HRS A DAY, WE TRY TO RESPOND AS QUICK AS WE CAN. YOU CAN ALSO CALL US ON THE NUMBER PROVIDED, BUT IF WE ARE NOT ANSWERING VERY EARLY IN THE MORNING (SCHOOLRUN) OR VERY LATE IN THE EVENING, PLEASE TEXT US AND WE WILL GET BACK TO YOU.

IF YOU HAVEN'T FOUND THE ANSWER TO ALL YOUR QUESTIONS, PLEASE CONTACT US AT: sofaforyou@btinternet.com OR CALL 078 079 27 169

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